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FAQs

Frequently Asked Questions (FAQs)

Welcome to the Frequently Asked Questions for Oxford Scholarly Authorities on International Law (OSAIL). The questions are divided into those for users and those for librarians. If you have a question that is not on this list, please contact us at onlinemarketing@oup.com.

Access issues

1) What is a Product Family?

2) How can I get a quick overview of the new features?

3) Do I have access to everything in the Product Family? How will I know if I don’t have access?

4) Can I see usage statistics for my library/institution?

5) How often are COUNTER statistics made available?

6) I have forgotten my user name and password.

7) I am a subscriber and I can't access Oxford Scholarly Authorities on International Law.

8) After I enter my user name/password and click on "log in" and then try to search or use the indexes, I'm being bounced back to a blank log-in screen.

Questions for users

What content can be found within Oxford Scholarly Authorities on International Law?

9) How often is Oxford Scholarly Authorities on International Law updated?

10) How should I cite content from Oxford Scholarly Authorities on International Law?

11) Can I receive email alerts regarding news and updates to Oxford Scholarly Authorities on International Law?

12) What are the different types of content in Oxford Scholarly Authorities on International Law?

13) How do you decide what content to publish in Oxford Scholarly Authorities on International Law?

14) Can I suggest content for inclusion in Oxford Scholarly Authorities on International Law ?

15) How is the content digitized?

Finding information within Oxford Scholarly Authorities on International Law — searching, the Oxford Law Citator, linking

16) What are the different ways of searching within Oxford Scholarly Authorities on International Law ?

17) I’m having difficulty searching by date in Advanced Search. What date format is required?

18) How can I view a list of books on OSAIL?

19) What is the Oxford Law Citator and how do I use it?

20) How is the content linked in Oxford Scholarly Authorities on International Law?

21) One of the cross-reference links in the text doesn't work..

Working with the content — printing, saving, downloading, PDFs

22) Can I print text from Oxford Scholarly Authorities on International Law?

23) Can I save sections from the text to PDF from Oxford Scholarly Authorities on International Law?

24) How much material can I legally print/save to PDF from Oxford Scholarly Authorities on International Law?

25) What is the searchable and readable unit for book content?

26) I want to see the content of a single book in the order in which that content appears in the book.

27) Can I work in an environment where all I can see is content from a single product within a Product Family?

28) Why am I unable to order by relevance when browsing?

29) What factors do you apply when ordering results by relevance?

30) For some content I see [No title] in both the table of contents and some headings – what does this mean?

31) Why does clicking on the Citator take me away from the content in the product?

Questions for librarians

Technical questions — OpenURL, MARC Records, Usage statistics

32) Is Oxford Scholarly Authorities on International Law OpenURL-compliant?

33) DoesOxford Scholarly Authorities on International Law provide MARC records for subscribing institutions?

34) How are the Oxford Scholarly Authorities on International Law user statistics reports defined?

35) Can I see usage statistics for my library/institution?

36) How often are COUNTER statistics made available?

Access issues — logging in, not seeing the correct content

37) Do you offer library card access to Oxford Scholarly Authorities on International Law?

38) Our institution connects to the internet using NAT; can we access Oxford Scholarly Authorities on International Law?

39) Users with off-site access to Oxford Scholarly Authorities on International La.

40) What is your policy on cookies?

41) Questions about proxy servers.

42) Questions relating to IP addresses.

43) Questions about passwords.

Subscriber services — account information, browser compatibility, accessibility

44) How do I update my institution's subscription record?

45) Which browsers will Oxford Scholarly Authorities on International Law display on correctly?

46) How accessible is Oxford Scholarly Authorities on International Law and will my screen reader software work with it?

47) How do I use Subscriber Services?

Discoverability

48) Does Oxford Scholarly Authorities on International Law support meta search software?

49) What content can Google, and other search engines, crawl from Oxford Scholarly Authorities on International Law?

50) Can I receive email alerts regarding news and updates toOxford Scholarly Authorities on International Law?

 


 

The answers...

Access issues 

1) What is a Product Family?

Oxford University Press has decided to group their Academic Law products within the same subject area or discipline under a Product Family. This means that a site can contain multiple sub-sites, which supports easy cross-searching and offers subscribers a variety of options for purchase.
Product Family: Oxford Public International Law
Products within the Product Family: Oxford Reports in International Law, Max Planck Encyclopedia of Public International Law, Oxford Scholarly Authorities in International Law

2) Do I have access to everything in the Product Family? How will I know if I don’t have access?

Your access to the content will depend on the subscription that you or your institution has purchased. Even though you may not have a subscription to all of the products in a Product Family, you can search across all of the products. This means that you can see results from content you are not subscribed to, as well as content that you can access. ‘Protected’ results are indicated by a padlock icon or, in some cases, a line of text indicating that there are more results from a particular product. You can filter search results to view items with full-text access or filter to view the content that you don’t have access to. If you want to access content that you do not have a subscription for, we suggest that you complete a Recommend to your librarian form.

3) How can I get a quick overview of the new features?

Please take our tour for a quick overview.

4) Can I see usage statistics for my library/institution?

Yes, COUNTER-compliant usage statistics are available to account administrators. To see your institution's usage statistics, follow the appropriate link in our Subscriber Services area (you'll need to use your administrator user name and password).

5) How often are COUNTER statistics made available?

COUNTER statistics are made available approximately 2 weeks after the end of the month.

6) I have forgotten my user name and password

Only account administrators can reset passwords. Please see your librarian or administrator for help.

7) I am a subscriber and I can't access Oxford Scholarly Authorities on International Law

Please check that you have sent us your licence agreement. Unless you are in a free trial period, we cannot give you access to the site until we have received and checked your signed license agreement.

a) Is it possible that some of your registration details are incorrect on our database?

If the IP address or addresses for your institution or the user name and password which you use to access Oxford Scholarly Authorities on International Law are incorrect in our subscriber database you will not be able to access the site. Check with your librarian or account administrator, and ask them to follow the instructions below.

You need to log in to the site then select Subscriber Services from the top toolbar on any page, and then go to 'Subscriber Services Log in for existing subscribers' to enter the Subscriber Services page for your territory. From there you can check that you are using the correct user name and password or that the correct IP addresses have been entered for your institution.

Once you have checked whether your IP address details are correct, please use the contact us section in Subscriber Services to tell us whether:

— your IP address/es need to be corrected (if so, please supply the correct address/es)
— your IP address/es are correct, but you still can't get access to Oxford Scholarly Authorities on International Law.

b) Are you seeing any error messages when you try to log in?

Error messages appear above the login box on the Log in screen. These give some suggestions about why you may not be able to access the site. They may direct you to either your network administrator or to the contact us page.

c) Could your account be on hold?

Occasionally an account is put on hold if we have not received your subscription payment, or if your subscription or free trial has expired. In both of these cases we would usually have been in touch with you about this. Please contact us for more information about this.

d) If your institution holds a concurrent user licence, it may be that your browser is not configured to accept cookies

Cookies are required for subscribers in order to control access to the service. If you see a cookie-related error message when you try to log in, then you need to enable cookies and try again.

For more information, please contact us.

8) After I enter my user name/password and click on "log in" and then try to search or use the indexes, I'm being bounced back to a blank log-in screen

It is possible that you are seeing an old page and need to alter your cache settings. To find out how to refresh your cache settings, please refer to the online help in your Browser.

Questions for users

What content can be found within Oxford Scholarly Authorities on International Law?

9) How often is Oxford Scholarly Authorities on International Law updated?

New titles are added twice a year. Click here for a list of titles currently available on the site.

10) How should I cite content from Oxford Scholarly Authorities on International Law?

You can cite the book or chapter in accordance with the style guide you are using, but please add the OSAIL URL to the end of the citation.
For example:
Chicago: James Crawford, The Creation of States in International Law, (Second edition, Oxford: Oxford University Press, 2007), 95-100, opil.ouplaw.com/home/OSAIL.
Bluebook: James Crawford, The Creation of States in International Law (Second edition), 95-100 (2005), opil.ouplaw.com/home/OSAIL.

11) Can I receive email alerts regarding news and updates to Oxford Scholarly Authorities on International Law?

You can subscribe to an RSS feed from the Home Page, which delivers the latest information about new content wherever you want it.

12) What are the different types of content in Oxford Scholarly Authorities on International Law?

A variety of books: authoritative treatises, black-letter reference works and commentaries, classic works on international law and flagship publications.

13) How do you decide what content to publish in Oxford Scholarly Authorities on International Law?

Together with Judge Bruno Simma (Judge at the Iran-US Claims Tribunal and former Judge at the International Court of Justice; Professor of Law at the University of Michigan Law School), books in the following four categories have been selected for inclusion:
-Authoritative treatises, which continue to define their area of law
-Black-letter reference works and commentaries, which will help you to answer practical questions about the law
-Classic works on international law, which remain influential in their field today
-Flagship publications, which provide innovative perspectives on current legal problems

14) Can I suggest content for inclusion in Oxford Scholarly Authorities on International Law?

Please contact us with the details of the content that you would like to suggest and we will respond shortly. In order to add the necessary value to the content, our editorial processes mean that we cannot guarantee immediate publication, although we will endeavour to prioritise suggestions where possible.

15) How is the content digitized?

The full text of each piece of content has been digitized for online display and has an underlying structural markup in XML that supports advanced search. A checking process is undertaken to ensure high levels of accuracy. Inevitably errors may arise during the digitization process. We welcome feedback from users which will enable us to correct the data displayed on the site.

Finding information within Oxford Scholarly Authorities on International Law — searching, the Oxford Law Citator, linking

16) What are the different ways of searching within Oxford Scholarly Authorities on International Law?

There are two main ways in which you can carry out a search in Oxford Scholarly Authorities on International Law:
Quick Search
The Quick Search is used to search for case names, full text, or specific terms. Phrases need to be in inverted commas (“”) and wildcards (* and ?) can be used.
Find more information on Quick search here.
Advanced Search
The Advanced Search is used to search the entire content of the product, including bibliographical data and metadata. You can also search for multiple terms. Find more information on Advanced search here.

17) I’m having difficulty searching by date in Advanced Search. What date format is required?

Simply enter a year into the date field. If you wish to search with a date range, choose the date field and enter a date range in the input field, e.g. 2001-2012; if you want to search within a given year, leave the second field blank.

18) How can I view a list of books on Oxford Scholarly Authorities on International Law?

A list of the books available on the site can be accessed by clicking on Browse all and restricting the results list by the Book Titles filter.

19) What is the Oxford Law Citator and how do I use it?

The Oxford Law Citator is a state-of-the-art navigation tool which integrates the content of all online law resources from Oxford University Press, providing direct links between our case reports, primary materials, and value-added commentary. To access the Citator record for any particular item, click on the orange Citator logo within the item title, the Citator entry within the item table of contents, or any active links throughout the item text. For more information on how to use the Oxford Law Citator, visit its Help and FAQ pages.

20) How is the content linked in Oxford Scholarly Authorities on International Law?

A unique Citator, record exists for each case report, instrument, commentary, or other material published on any online law resources from OUP. Within this record you will find citation details and links to the item. In addition you will find other useful information about the item, such as lists of other items that reference or are referenced by the item, links to related items, items from the same jurisdiction, and more. For more information on how to use the Oxford Law Citator, visit its Help and FAQ pages.

21) One of the cross-reference links in the text doesn't work

If a cross-reference link in the text isn't working, please contact us and we will try to fix the issue as soon as possible.

Working with the content — printing, saving, downloading

22) Can I print text from Oxford Scholarly Authorities on International Law?

You can print text from Oxford Scholarly Authorities on International Law. To print a page, use the Printer icon in the Tools toolbar at the top of the page. A preview window will appear with the correctly formatted pages, including footnotes (where relevant), minus the site navigation components. Please note that the Privacy policy and legal notice apply.

23) Can I save sections from the text to PDF from Oxford Scholarly Authorities on International Law?

To generate a PDF, navigate to the page and click the PDF button  within the Tools toolbar. This can then be viewed on screen, printed, and saved for further use. Please note that Privacy policy and legal notice apply.

24) How much material can I legally print/save to PDF from Oxford Scholarly Authorities on International Law?

You are restricted by Copyright to the amount of information that you can print or download. It is very important that you read the Privacy policy and legal notice, which includes information on printing and downloading to PDF, before printing or downloading anything from Oxford Scholarly Authorities on International Law.

25) What is the searchable and readable unit for book content?

Generally, we chunk book content at the chapter level for search and reading purposes. If the chapters of a book are very long, so that using the chapter as the searchable and readable unit would give less granular results and very long sections to download and read, we will divide the content at a lower level (i.e. sections within the chapter)

26) I want to see the content of a single book in the order in which that content appears in the book.

• Browse all
• Select narrowing by Book Title from the facets on the left hand side of the results
• Choose the title of the relevant book from the list in the box which appears (note that authors are not shown in this list – you will need to know the title of the book, and that you may need to scroll to see the end of the list) and tick the box next to that title to select it
• Click the Update button
• Your results will be updated so that they include only content from the selected title – the results will be in A – Z order by default, based on the title of each section of the book
• Change the sort order to Table of Contents order to see the content in the order in which it was published in print

27) Can I work in an environment where all I can see is content from a single product within a Product Family?

In OPIL, our first “family” of products in the same subject area, users can choose to work either in the product context or in the family context.
• If you want to see wider sets of results which include content from all products in OPIL, work in the family context – i.e. go to the OPIL home page by clicking on Oxford Public International Law in the Masthead.
• If you want to work in the product context, click on ORIL in the product selector on the left of the OPIL home page and you will be sent to the ORIL product. The same route will apply if you want to see only Max Planck Encyclopedia content, or only OSAIL books. When working in the product context, your search (including advanced search) and browse results are automatically limited to content within that product.
• You can get back to the OPIL family context by clicking again on the name of the family in the masthead, or by conducting a quick search with the family selected via the radio buttons above the search box.

Of course, when working within the OPIL environment you can also limit your results to those within a single product, or a module within ORIL, by using the Product facet on the left hand navigation bar.

Finally, if you only subscribe to certain products within the family, tick the box at the top left of the search page to see only results from those subscribed products, so excluding results for which you do not have full text access.

28) Why am I unable to order by relevance when browsing?

Relevance is applied to search only, not browse. Any item chosen within a particular browse category has equal weighting, so the results are presented in A-Z order by default. All other available sort orders may be applied to browse results with the exception of relevance.

29) What factors do you apply when ordering results by relevance?

There are a number of different factors applied when the products decide in which order they should return search results from a quick search. They include the number of times that the search term appears in the chunk, and whether it appears in the title or section headings. We are also able to add weightings for particular chunks or particular types of chunk to make them return further up or down the list.

Note that the relevance order for Advanced searches will be different from the equivalent Quick Search; this is because the advanced search is searching specific fields whereas quick search is searching several different fields with different weightings.

 30) For some content I see [No title] in both the table of contents and some headings – what does this mean?

No Title is the default heading for a chunk of content that does not have a title. There should be a limited number of these; they are generally introductory text or tables of content for appendices.

31) Why does clicking on the Citator take me away from the content in the product?

We have given users the choice as to how they use the Citator during their research. Either
a) Left click on a link or the Citator icon to open the Citator record in the same window as you are now working; this keeps the journey linear (i.e. you will move away from the content item within the product to the equivalent Citator record in the same tab or window, so avoiding a multitude of open tabs); or
b) Right click and choose to open the Citator in a new tab/window, so allowing you to move between the full text item and corresponding Citator content.
When working in the Citator and moving between Citator record, these options still apply – right click if you want to open the next citator record ina new tab.

Questions for Librarians

Technical questions — OpenURL, MARC Records, Usage statistics

32) Is Oxford Scholarly Authorities on International Law OpenURL-compliant?

Yes, Oxford Scholarly Authorities on International Law is compliant with version 0.1 of the OpenURL specification. To enable this feature in your institution, please access your account information in Subscriber Services. Oxford Scholarly Authorities on International Law also supports custom OpenURL resolver icons specific to your institution.

Also note that Oxford Scholarly Authorities on International Law is integrated with Ex Libris' SFX Knowledge Base, ensuring that the site operates as both a source and target for OpenURL.

33) Does Oxford Scholarly Authorities on International Law provide MARC records for subscribing institutions?

MAchine Readable Cataloguing records (MARC21 Records) are available for library professionals to download free of charge. Our records are NACO, SACO, and AACR2 compliant.

Click on the appropriate link on our Subscriber Services page to download a MARC21 format file (.mrc) containing records of titles published in the latest content update, or of all the titles currently published in Oxford Scholarly Authorities on International Law. Please note that you will require MARC record reader/editing software (such as MARC Edit) to load these files to your library system.
Please note that MARC records are available for online Law product titles and book titles published in online Law products only.

34) How are the Oxford Scholarly Authorities on International Law user statistics reports defined?

Oxford Scholarly Authorities on International Law offers COUNTER-compliant statistics (following the Code of Practice for Books and Reference Works, Release 1) offering the following reports:

BR2: Number of Successful Section Requests by Month

BR4: Turnaways by Month and Service

BR6: Total Searches and Sessions by Month and Service

35) Can I see usage statistics for my library/institution?

Yes, COUNTER-compliant usage statistics are available to account administrators. To see your institution's usage statistics, follow the appropriate link in our Subscriber Services area (you'll need to use your administrator user name and password).

36) How often are COUNTER statistics made available?

COUNTER statistics are made available approximately 2 weeks after the end of the month.

Access issues — logging in, not seeing the correct content

37) Do you offer library card access to Oxford Scholarly Authorities on International Law?

Yes, to access using your library card, use the login on the Home Page.

38) Our institution connects to the internet using NAT; can we access Oxford Scholarly Authorities on International Law?

Our access control software will work fine with sites firewalled using NAT. In order to give you access, we just need to know which IP address ranges that the NAT software is masquerading as. Please contact us if you would like to do this.

39) Users with off-site access to Oxford Scholarly Authorities on International Law

We do not allow remote access unless it is by a secure route e.g. Shibboleth, Athens, a referred URL access from an accessed-controlled page on the subscriber's website or access via a VPN (Virtual Private Network). Please contact us for more information.

40) What is your policy on cookies?

Cookies are required for subscribers to Oxford Scholarly Authorities on International Law in order to control access to the service. The default policy will be to use cookies for authentication. However, subscribers who have unlimited access licences for Oxford Scholarly Authorities on International Law may choose to disable cookies and will still be able to use the service, but note that usage statistics related to user sessions will not be available.

41) Questions about proxy servers

a) Will our proxy server IP address(es) be enough to allow access to Oxford Scholarly Authorities on International Law?

Yes. However, if you are accessing Oxford Scholarly Authorities on International Law through a proxy server then you need to give us the IP address of the proxy server in order for you to access the Oxford Scholarly Authorities on International Law site.

b) I've registered my proxy server IP address(es), but I can't access Oxford Scholarly Authorities on International Law.

If you are shown as not logged in and have no access to full-text content then the IP address of your proxy server is not being recognised by the Oxford Scholarly Authorities on International Law site. If this is the case, please contact us, giving us details of the problem.

c) After previously successful IP-authenticated access via a proxy server, why am I now being requested to sign in with a user name and password?

If there is no obvious technical solution to the problem, please contact your Internet service provider (ISP) to check whether they have changed their configuration in a way that might hinder your IP-authenticated access to the Oxford Scholarly Authorities on International Law site.

42) Questions relating to IP addresses

a) I've tried to set up IP-authenticated access to Oxford Scholarly Authorities on International Law without success

If, for some reason, you are unable to access Oxford Scholarly Authorities on International Law by IP address authentication, referring URL access may be possible. Please contact us to enquire about further possibilities for your institution.

b) How do I register a large number of IP addresses or change my institution's existing IP addresses?

Contact the office appropriate to your region with the list of IP addresses.

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

Tip: remember to use the asterisk (*) wildcard character if you are registering an entire class of IP address, and condense IP ranges in the following way, e.g. nnn.nnn.1-30.*

43) Questions about passwords

a) I've forgotten my site administrator password

Please contact us and specify whether you would like to be reminded of your password, or whether you would like to change it (along with details of what you'd like to change it to) and we will send you the details as soon as possible.

b) Can I distribute my site administrator user name and password to allow access for colleagues?

No, this is a restricted ID which should be kept in a safe place for use only by the librarian or site administrator. As access to Oxford Scholarly Authorities on International Law for institutions is IP authenticated, your colleagues will be able to access service without a user name and password. If any of your colleagues requires a user name and password for off-site access to Oxford Scholarly Authorities on International Law, please contact us.

Subscriber services — account information, browser compatibility, accessibility

44) How do I update my institution's subscription record?

To view your subscription details log in to the Subscriber Services site appropriate to your region.

Alternatively you can e-mail the office appropriate to your region giving details of what you would like us to change and we will contact you as soon as we have implemented the changes:

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

45) Which browsers will Oxford Scholarly Authorities on International Law display on correctly?

Oxford Scholarly Authorities on International Law is designed to display and function correctly on the following browsers or later:
• Firefox 8 and 9
• Safari 5
• Google Chrome 17 and 18
• IE8 and IE9
We recommend that you set your screen resolution to 1024x768 pixels for the optimum display and use of Oxford Scholarly Authorities on International Law.

46) How accessible is Oxford Scholarly Authorities on International Law and will my screen reader software work with it?

Oxford Scholarly Authorities on International Law supports A and AA criteria of WCAG 2.0. and works with most popular screen-reading software. We have worked hard to ensure that all users have an equal level of access to the content in Oxford Scholarly Authorities on International Law and are happy to answer any questions on this subject as well as receive comments on areas that could be improved.

47) How do I use Subscriber Services?

Subscriber Services are only available to subscribers of Oxford Scholarly Authorities on International Law who are logged in to the site. Usernames and passwords for Subscriber Services are only available to library administrators once you have logged in to the site, just choose the Subscriber Services link from the top toolbar on any page. Once on the Subscriber Services page, you will be required to enter your administrator username and password in order to access the following services:
• View subscription information and IP addresses
• View your institutional usage reports
If you are a subscriber and cannot log in to the Oxford Scholarly Authorities on International Law Subscriber Services area, please contact us.

Discoverability

48) Does Oxford Scholarly Authorities on International Law support meta search software?

Yes; the site can currently be accessed by meta search software via HTTP request and supports the method="get" using a base URL as follows:
Example for single search terms, search term = mind

49) What content can Google, and other search engines, crawl from Oxford Scholarly Authorities on International Law?

Google can crawl all the “public” pages in Oxford Scholarly Authorities on International Law (for example, News, About and Legal Information). All content within Oxford Scholarly Authorities on International Law will appear within Google search results (and other search engines).

50) Can I receive email alerts regarding news and updates to Oxford Scholarly Authorities on International Law?

You can subscribe to our RSS feed which delivers the latest news wherever you want it.

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